RETURNS

30-DAY MONEY BACK GUARANTEE

We want you to be fully satisfied with every item you purchase from www.shopecko.com. If you are not satisfied with an item you have purchased, you may return it within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling, gift wrap, and other charges. However, we cannot accept returns or exchanges on FINAL SALE items.

The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to ensure credit.

Note that some items might be marked or classified as 'Final Sale' or the equivalent. In these cases, items are not eligible for returns.

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DAMAGES

If you receive a damaged or defective item, contact us within 30-days of delivery. Please provide us with the order number and item number from your original confirmation e-mail, as well as your e-mail address and phone number. We will make every reasonable effort to assist you with your return.

If there is extensive damage to the carton upon delivery, contact us immediately. Please have your order number available when you call.

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CREDIT

You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. If an Online Gift Certificate was used, the refund amount will be applied to your original Online Gift Certificate. You will be refunded the return shipping cost if the return is a result of a manufacturing defect or shipping error.

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RETURNING AN ITEM

If you wish to return an item, please follow the instructions below or outlined on the packing slip with your shipped items.

  • Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All items must be returned in good condition, to insure credit.
  • Enclose the bottom perforated portion of the original packing slip with the item. Please keep the top portion for your records. If you cannot send your packing slip, please include your order number, billing name, and address with the item(s).
  • Before sending your return shipment, please remove all extra labels from the outside of the package.
  • Send the return package to the following address (unless your packing slip directs otherwise):

           shopecko.com
           350 Omega Pkwy
           Shepherdsville, KY 40165

All return shipping charges must be prepaid. We cannot accept cash on delivery (COD). It is recommended that you use UPS or Insured Parcel Post for your return. Keep the Return Tracking Number for your return package to monitor delivery status.

You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order. Credit for gift returns will be issued to the original purchaser. You will be refunded the return shipping cost if the return is a result of a manufacturing defect or shipping error.

Items ordered on www.shopecko.com cannot be returned to an Ecko retail location.

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FINAL SALE ITEMS

No returns or exchanges will be made on Final Sale items. Final Sale items will be marked as such on the site.

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